To ensure that you find the perfect fit for your SKORA shoes, we have included our Size Guide on both our product page and footer. Our shoes are intentionally designed to fit larger than usual, which we call 'the rule of thumb', to allow for comfortable toe movement, particularly during running.

To determine your ideal size, check that there is enough room for your thumb between the tip of your toe and the front of the shoe. As your toes naturally splay out over time, you may need to increase your shoe size to maintain comfort. If this is your first time purchasing SKORA shoes, please refer to our sizing guide before making your purchase.

To redeem a promotional or discount code, simply enter it on the Checkout Page before finalising your order. Please note that certain codes may only be applicable to specific products and will have an expiry date indicated at the time of issuance.

It's important to note that unless otherwise specified, promotional codes cannot be used on clearance items or in conjunction with other special offers. Additionally, if a code is used inappropriately or abused, it will be rendered invalid. Please be aware that we reserve the right to withdraw promotional codes prior to their expiration date without prior notice.

To set up your account, please visit the Create Account page and provide your first and last name, a valid email address, and select a secure password of your choice.

We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 100-day returns policy.

SKORA Australia will accept product returns for an exchange or refund provided that all of the following conditions are met:

• Unworn and unused with the original tags attached
• In the original branded undamaged shoebox
• Within 100 days of purchase
• Purchase was made on this website

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).

EXCHANGE

We can exchange the returned item for a new item of lesser or greater value.

• If the new item is of a lesser value the difference will be refunded to the original payment method.
• If the new item is of a greater value details of how to pay the difference will be sent to you.
• Returns purchased during promotional events will have the discount % carried over to the new item (price difference may still apply).
• Returns cannot be exchanged for pre-order products.

REFUND

Refunds will be handled as follows:

• Will be issued using the same method as the original purchase
• Credited to the same account your payment came from
• Processed within 7 business days of receiving the return at our warehouse
• During peak periods refunds may take 10 business days
• Once processed, the time for funds to appear in your account will depend on your card issuer
• International customs duties and sales taxes are not refunded for shipments outside Australia

RETURNS METHOD

• We offer one (1) FREE return per order within Australia
• An Australia Post free return shipping reference will be created for you to take to an eligible post office where they will print and label your wrapped parcel for you
• Customers outside of Australia are required to pay the return postage
• Return postage will be reimbursed up to the value of NZD$22 for each returned order on receipt of goods
• Returns must include a valid proof of purchase of postage
• Returned items within the same order should be packed together
• If you decide at a later date to return additional items from the same order, you’ll need to cover the cost of return postage
• Orders made online must be returned via the online return request form below

**IMPORTANT**

We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.

Our returns policy does not affect your statutory rights.

Please click the button below to complete the return request form:

INITIATE RETURN

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account or on our Tracking Page.

Certainly! We have outlined the terms and conditions for our sale events below:

• Prices are as marked on eligible items.
• Promotional discounts are non-transferable and can only be used by the original purchaser.
• No Rain-checks: Rain-checks are not available for items that have sold-out.
• Sale discounts are not redeemable for cash and can only be used on a future purchase.
• Exclusions: The sale discount does not apply to VivoHealth courses or Gift Vouchers.
• Cannot be Combined: Discounts cannot be used in conjunction with any other discounts or promotional event.
• Sale event prices are available for orders shipping to Australia and New Zealand only.
• Pre and Post-Sale Purchases: Purchases made prior to the start of the sale event or after the sale event has ended are not eligible for retroactive discounts, refunds, or credits.

We do our best to ensure that our photos are as true to colour as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.